Refund policy
Return and Refund Policy:
Thank you for choosing Sargsyan. We are committed to providing you with high-quality dresses and exceptional customer service. Please read our return and refund policy carefully before making your purchase.
Returns:
As each dress is meticulously crafted and inspected for quality, we do not accept returns. We strive to ensure that every item we deliver meets our rigorous standards of excellence.
Refunds:
Refund Eligibility
- To be eligible for a refund, your item must be in the same condition that you received it.
- Your item must be in the original packaging.
- You must have proof of purchase.
Refund Process
To initiate a refund, please contact our customer service team within 14 days of receiving your purchase. You can reach us via info@sargsyan.eu.
Once your refund request is received and approved, we will notify you and initiate a refund to your original method of payment. Please allow a few days for the refund to be processed.
Refund Exceptions
- We do not refund shipping charges unless the return is due to our error.
Exceptions:
In the rare event that your item arrives damaged, defective or you receive a faulty item, please contact us within 48 hours of receiving your order. We will work with you to address the issue promptly and ensure your satisfaction. We may require evidence of the damage, such as photographs, to process your refund or replacement.
Contact Us:
If you have any questions or concerns about your purchase or our return and refund policy, please don't hesitate to contact our customer service team at info@sargsyan.eu.
Thank you for your understanding and for choosing Sargsyan.
